Privacy Policy
Your personal information at mi77 is kept with the highest level of security. Read this policy to learn how we collect, use, and protect your data.
Introduction
mi77 ("we", "us", or "the platform") is a trusted online gaming and betting platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") describes in detail what information we collect about you when you use the mi77 website, how that information is processed, when it may be shared with third parties, and how you can maintain control over your own data.
By using our services, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using our platform and contact us at [email protected].
1 What Information We Collect
mi77 collects the following types of information to operate its services properly and provide users with the best possible experience.
Personal Identification Information
Information you provide during account registration and verification:
- Full name and date of birth
- National ID or passport number (for identity verification)
- Mobile number and email address
- Address and country
Financial Transaction Information
Information required during deposits and withdrawals:
- bKash, Nagad, Rocket, Upay account numbers or bank account details
- Transaction amount and time
- Transaction ID and reference number
The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳500. Information related to these transactions is retained as part of our financial security measures.
Technical and Usage Information
Information collected automatically while you use the platform:
- IP address and device information
- Browser type and operating system
- Session duration and page visit history
- Information obtained from cookies and tracking technologies
- Gaming activity and betting history
Communication and Support Information
Information collected during your interactions with us:
- Live chat conversation details
- Messages sent via email
- Details of complaints and requests
2 Purpose of Using Information
mi77 uses collected information only for legitimate and specific purposes. We never use your information for unnecessary or unauthorized activities.
- To create, manage, and complete the verification process for accounts.
- To process financial transactions and ensure transaction security.
- To provide customer support and resolve your complaints and queries.
- To maintain platform security and prevent fraud and misuse.
- To improve our services and analyze user experience for the development of new features.
- To fulfill legal obligations and comply with directives from regulatory authorities.
- To ensure a responsible gaming environment and identify risky behavior.
- To conduct statistical analysis of platform usage (in anonymized form).
- To send you relevant offers and updates with your consent.
3 Data Storage and Security
mi77 adopts industry-standard security measures to protect your information. Security is at the core of our technical infrastructure.
Technical Security
We use the following technologies to protect your information:
- SSL (Secure Sockets Layer) encryption — all data traveling between your browser and our servers is encrypted.
- Data-at-rest encryption — stored data is also kept encrypted.
- Firewall and intrusion detection systems.
- Regular security audits and vulnerability assessments.
- Two-Factor Authentication option.
Data Retention Period
We retain your information only for as long as necessary:
- Active account data is retained for the entire duration the account remains active.
- Even after an account is closed, certain information may be kept for a defined period due to legal obligations.
- Financial transaction records are maintained for an extended period as required by law.
- Once the necessary period has passed, data is securely deleted or anonymized.
Staff Access
Only authorized staff can access your information, and all their activities are logged. We follow the Least Privilege Principle — meaning each staff member can only access the information necessary for their specific role.
4 Sharing Information with Third Parties
mi77 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited and specific circumstances:
- Payment processors: bKash, Nagad, Rocket, Upay, and partner banks receive the minimum information necessary to complete transactions.
- Technology service providers: Hosting, cloud storage, and cybersecurity service providers operate under strict confidentiality agreements.
- Game software providers: Providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe receive the information necessary to operate games.
- Legal obligations: Information may be disclosed in accordance with a court order or official directive from a legal authority.
- Fraud prevention: Limited information may be shared with specialist agencies for KYC and anti-money-laundering verification.
Before sharing information with any third party, we ensure they maintain privacy and security standards equivalent to those of mi77.
5 Cookies and Tracking Technologies
mi77 uses cookies and similar technologies to improve platform functionality and personalize your experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and remember cart and preference data. Disabling these cookies will prevent the website from functioning properly.
Analytical Cookies
These cookies help us understand how users interact with the site. They are used to track page views, session duration, and identify errors. The data collected is aggregated and anonymized.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and other personalized preferences so you do not have to reconfigure them on every visit.
Cookie Controls
You can disable non-essential cookies at any time through your browser settings. However, this may limit the functionality of some platform features.
6 Your Rights
Every mi77 user retains the following rights regarding their own personal information:
- Right to access: You can request at any time to know what information we hold about you.
- Right to rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
- Right to erasure: In certain circumstances you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
- Right to restrict processing: In certain cases you can request that the way your information is used be restricted.
- Right to data portability: You can request your information in a common, machine-readable format.
- Right to opt out: You can request to stop receiving marketing communications.
7 Age Verification and Minor Protection
mi77 is for people aged 21 and above only. We are strictly committed to protecting minors.
- Date of birth is verified during account registration, and accounts for those under 21 are not approved.
- In suspicious cases, age may be verified through a national ID or other government-issued identification.
- We do not knowingly collect any personal information from minors.
- If it becomes known that a minor has opened an account, that account will be closed immediately and the associated information will be securely deleted.
8 Policy Changes and Updates
mi77 may update this Privacy Policy from time to time. For any significant changes, we will take the following steps:
- The "Last Updated" date at the top of the page will be changed.
- For important changes, a notification will be sent to the registered email address.
- For major changes, a notice may be displayed on the platform at login.
- Continued use of the platform after a revised policy is published will be considered as your agreement to the new policy.
We recommend that you review this page periodically to stay informed about the latest privacy practices.
9 International Data Transfers
mi77 primarily provides services for users in Bangladesh. In some cases, our technology service providers may store data on servers located in other countries.
- Regardless of where data is stored, the protection standards of this Privacy Policy apply everywhere.
- For international data transfers, SSL encryption and other security measures are maintained.
- Third-party server providers deliver services under strict data protection agreements.
10 Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or to make any request regarding your information, please contact us:
Assistance is available 24/7 via live chat in Bengali and English.
[email protected]
For privacy-related requests, please include "Privacy Request" in the email subject line and add your account username so we can assist you promptly.
Play safe, play with confidence
Your information is completely secure at mi77. Enjoy our platform under SSL encryption and our fair play policy.